Each piece is handmade in small numbers, and many are one of a kind, so we can't offer change-of-mind refunds. We do offer exchanges and store credit, and we will always make things right if something arrives damaged.
Exchanges and store credit
- Email us within 5 days of receiving your order.
- The piece must be unworn and undamaged, and returned in its original packaging.
- You can exchange it for another piece of the same value (paying any difference), or receive store credit for the full amount.
- Store credit is valid for 6 months and cannot be exchanged for cash.
- Return postage is paid by you. We recommend tracked mail, as we can't be responsible for returns lost in the post.
- Each order can be exchanged once.
Not eligible for exchange
- Pieces that have been worn, altered, resized or damaged after delivery.
- Custom or personalised orders.
Damaged or faulty pieces
If your piece arrives damaged, or something isn't right with how it was made, email us within 3 days of receiving it with photos. We'll repair it, replace it, or give you a full refund, and we'll cover the postage.
Our workmanship promise
Chainmaille is woven ring by ring, and with everyday wear a ring can occasionally loosen. For 30 days after delivery, we'll repair any workmanship issue for free. After that, we're still happy to repair your piece at a small cost. Just get in touch.
Normal wear and tear, and damage from accidents or from not following our jewellery care tips, aren't covered.
How to start a return or exchange
- Email chainberofsecrets@gmail.com with your name, order details and the reason for your return. For damaged items, include photos.
- We'll reply with the return address and next steps.
- Once we receive and check the piece, we'll send your exchange or store credit within 5 working days.